Delivery sales are up since we started offering daytime service

I manage a medical and recreational cannabis shop.

  • I have been in charge for the past eight months.

I got the job when the previous manager quit for a different company. I was the assistant manager at the time. I had to learn a lot very quickly. I wasn’t quite ready for the job when I took over, but I’ve learned a lot in the last eight months. The dispensary is busy most of the day and night. Weekends and evenings are typically busier than the day time hours. For a long time, we did not offer any delivery services throughout the day. Our first deliveries started at 4 p.m. Customers were free to order delivery items earlier during the day, but they could not expect delivery until the afternoon driver arrived. I noticed a lot of customers calling for daytime orders. I mentioned hiring a driver to work part-time during the day. My boss was not in love with the idea, but she agreed to give me extra labor hours so I could move some people to a day shift spot. Once we started offering daytime delivery services, people started calling more frequently. After a month, my boss gave me the go-ahead to hire two part-time drivers and one additional full-time driver for the weekends. Now delivery sales make up 60% of our weekly revenue. Customers don’t prefer to leave their homes and apartments if they don’t need to do so. It’s much easier and takes very little time to order online and have the cannabis items delivered.

 

 

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